Postmortem -
Read details
Oct 4, 12:50 PDT
Resolved -
After continued monitoring shows a return to normal operations for the Accounts related pages, this incident is resolved.
We are aware of slowness on the Agents page, and our team will continue to release fixes to address this in the coming days.
If you continue to receive error banners, please purge the Cache and Cookies for the Dashboard site, and relaunch the Browser and log in again. We've heard from a number of users that this resolved the error.
A Post Mortem will be posted tomorrow for this incident.
Please reply to this email if you are still experiencing slow responses on the Dashboard.
Oct 3, 17:03 PDT
Update -
The CyberQP team worked overnight to implement some integral changes to the Dashboard loading process. These changes, coupled with additional changes that we will be implementing over the next 24 hours, should return the Dashboard to normal functionality.
A postmortem will be posted with the final resolution of this incident.
If you are still seeing slowness when loading the Accounts lists for your customers, taking longer than 30 seconds to load, please advise us via a support ticket (reply to this email to automatically create the ticket).
Oct 2, 14:24 PDT
Update -
After a weekend of good results, Tuesday has resurfaced this challenge. Our team is working on this as quickly as possible and we'll continue to update everyone as we have more to share.
We have seen early morning (6am to noon EST) seeing much better response times, however as the day progresses, the slowness returns.
Oct 1, 16:18 PDT
Update -
We have made a significant changes to resolve this. We will be making additional changes and continue to monitor this over the weekend.
Additional updates will be made Monday/Tuesday as we continue to improve the responsiveness of the Dashboard.
Sep 27, 14:19 PDT
Update -
We have seen a return of the Dashboard slowness this afternoon and are continuing to monitor and work on a permanent resolution. We will continue to update the page as we have more details.
Sep 26, 15:43 PDT
Monitoring -
Our team has investigated the causes and will be monitoring today.
Sep 26, 06:45 PDT
Investigating -
Our team is seeing intermittent slowness in the web dashboard (admin.getquickpass.com). We are actively investigating and will provide further updates as more information is made available.
Sep 25, 07:31 PDT