All Systems Operational
Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.99 % uptime
Today
Web Dashboard Operational
90 days ago
99.96 % uptime
Today
Web Self-Serve Operational
90 days ago
100.0 % uptime
Today
Agent Connectivity Operational
90 days ago
100.0 % uptime
Today
Mobile Services ? Operational
90 days ago
100.0 % uptime
Today
Database Services ? Operational
90 days ago
99.99 % uptime
Today
Integration ? Operational
90 days ago
100.0 % uptime
Today
Agent Operational
90 days ago
100.0 % uptime
Today
Just In Time Functionality ? Operational
90 days ago
99.96 % uptime
Today
EU Operational
90 days ago
99.99 % uptime
Today
Web Dashboard Operational
90 days ago
99.97 % uptime
Today
Web Self-Serve Operational
90 days ago
100.0 % uptime
Today
Agent Connectivity Operational
90 days ago
100.0 % uptime
Today
Mobile Services ? Operational
90 days ago
100.0 % uptime
Today
Database Services ? Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Agent Operational
90 days ago
100.0 % uptime
Today
Just In Time Functionality ? Operational
90 days ago
99.96 % uptime
Today
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
IT Glue API Operational
HUDU API Operational
ConnectWise Manage Cloud Hosted ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024
Dashboard Outage - Error when Accessing Customers
Resolved - The resolution of the challenge for access to the Vault based Tenants has been resolved.

The development team was able to quickly identify and remediate this challenge.

Please do a full refresh of the Dashboard (CTRL - F5 on Chrome based browsers) and access your customers. If you are still seeing this error message, please reply to this email and a ticket will be created for you.
Dec 12, 11:34 PST
Update - We are continuing to investigate this issue.
Dec 12, 11:32 PST
Update - We are continuing to investigate this challenge. We have isolated this to just Tenant that use our Vault. All other Customers with ITGlue or Hudu integrations do not seem to be affected.

This is the top priority for our team to get resolved.
Dec 12, 11:25 PST
Investigating - We are seeing reports of an error message banner appearing when attempting to access the Customer List on the Dashboard.

"Invalid `prisma.$executeRaw()` invocation: Authentication failed against database server at ..........etc."

Our team has already begun the investigation and we'll update you ASAP on the resolution/fix.
Dec 12, 11:02 PST
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

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