All Systems Operational
Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.96 % uptime
Today
Web Dashboard Operational
90 days ago
100.0 % uptime
Today
Web Self-Serve Operational
90 days ago
100.0 % uptime
Today
Agent Connectivity Operational
90 days ago
100.0 % uptime
Today
Mobile Services ? Operational
90 days ago
100.0 % uptime
Today
Database Services ? Operational
90 days ago
100.0 % uptime
Today
Integration ? Operational
90 days ago
99.93 % uptime
Today
Agent Operational
90 days ago
99.64 % uptime
Today
EU Operational
90 days ago
99.96 % uptime
Today
Web Dashboard Operational
90 days ago
100.0 % uptime
Today
Web Self-Serve Operational
90 days ago
100.0 % uptime
Today
Agent Connectivity Operational
90 days ago
100.0 % uptime
Today
Mobile Services ? Operational
90 days ago
100.0 % uptime
Today
Database Services ? Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.93 % uptime
Today
Agent Operational
90 days ago
99.64 % uptime
Today
Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
IT Glue API Operational
HUDU API Operational
ConnectWise Manage Cloud Hosted ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 28, 2024

No incidents reported today.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Web Dashboard Slowness
Resolved - Dashboard speed and functionality has returned to normal.

If you are still having challenges with a slow loading dashboard, please make sure your Customer's agents have updated to 4.1.3.0 and if you are still experiencing slowness, reach out to support@cyberqp.com.
Apr 26, 10:59 PDT
Update - We are continuing to monitor the Dashboard slowness. The Dashboard is not back to 100% performance but is functioning much better than previously. We will continue to make improvements today and will update when it is operating at normal performance.
Apr 26, 06:14 PDT
Monitoring - As agent begin to update to the Hotfix release 4.1.1.1, and the Agents come back online, the Dashboard slowness will be reduced.

We will continue to monitor this throughout the rest of the day and overnight.
Apr 25, 15:31 PDT
Identified - Additional resources have been added to resolve this challenge. Some of the Dashboard slowness appears to be easing as the load is redistributed. We will continue to monitor for additional improvements and update further.
Apr 25, 10:42 PDT
Investigating - We are currently investigating reports of Web Dashboard slowness. We thank you for your patience and understanding as our team continues with our investigation. Updates will be provided as more information becomes available.
Apr 25, 06:35 PDT
Agents Offline - Service running
Resolved - The vast majority of Agents have updated and we're seeing consistent results with connections.

If you are still having challenges with the Agent updates, please reach out to support@cyberqp.com .
Apr 26, 10:57 PDT
Update - Our team worked late into the night last night and has released Agent 4.1.3 as a resolution to the challenge seen yesterday.

The majority of Customer agents have updated overnight but if an agent is still stuck at a previous version, please update manually.

How to get the Agent Update
Auto Update: No action required. The agent checks for new updates every two hours.
Force Agent Update: Via RMM or other Management Tool force the Update Executable from this Path:
"C:\Program Files\Quickpass Software\Quickpass Server Agent\AgentUpdater.exe" - This will need to be ran with Administrative privileges.

Scripting/Direct Download Link: The agent download link is now updated and downloads via your script
Apr 26, 06:17 PDT
Monitoring - We are pleased to inform you that a Fixed Agent has been released as a Hotfix. Agent Version 4.1.1.1 has been released.

How to get the Agent Update
Auto Update: No action required. The agent checks for new updates every two hours.
Force Agent Update: Via RMM or other Management Tool force the Update Executable from this Path:
"C:\Program Files\Quickpass Software\Quickpass Server Agent\AgentUpdater.exe" - This will need to be ran with Administrative privileges.

Scripting/Direct Download Link: The agent download link is now updated and downloads via your script

Post-Update Verification:
After the update, there will be a period of time that the Agent still appears as offline. The Agent is designed to reconnect to the CyberQP infrastructure on a regular basis. As the queue of Agents that were on the previous version clears, the Agents will begin to appear as Online.


Should you experience any further challenges, please do not hesitate to reach out to support@cyberqp.com .Thank you for your patience while we worked on a resolution and we do apologize for any inconvenience this may have caused.

Regards,
CyberQP Support
Apr 25, 15:30 PDT
Identified - We have identified the issue and our team is currently working on a hotfix. We will send another update when the hotfix will be released today.
Apr 25, 10:36 PDT
Investigating - We are currently investigating an issue with Agents that have updated to 4.1.0.0 overnight. We're seeing behaviour where the Agent service is running on the system, however it is not communicating with the back end.
Symptoms include:
1. Agent Showing offline on the Dashboard
2. Service on Server is running.
3. Event Viewer -> Applications and Services Logs -> Quickpass Events -> Log entries indicating that the Service is attempting to connect to server "waiting for authentication" or repeated "Disconnect from Server" and then attempts to connect again.

As soon as we have an update from our internal teams we will update you with more information.
Apr 25, 07:22 PDT
Apr 25, 2024
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

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