ITGlue Customer Matching - Filter Results not displaying

Incident Report for CyberQP

Resolved

Based upon testing and customer reports this has been resolved.

Posted May 19, 2023 - 07:54 PDT

Update

The Hotfix has been released. We will continue to monitor the situation.

Posted May 18, 2023 - 18:14 PDT

Monitoring

An additional Hotfix will be released 5/18/2023 at 5PM PST to resolve this. We will continue to monitor with affected Tenants.

Posted May 18, 2023 - 16:06 PDT

Update

Our team is continuing to investigate the root cause of this. Additional updates will be supplied as we are closer to a resolution.

Posted May 18, 2023 - 07:48 PDT

Identified

We are investigating a Challenge with matching Customers from the ITGlue Integration Page. We have identified the cause and are working on releasing a Hot Fix to resolve this.

Posted May 17, 2023 - 09:34 PDT

This incident affected: US (Integration).