The resolution of the challenge for access to the Vault based Tenants has been resolved.
The development team was able to quickly identify and remediate this challenge.
Please do a full refresh of the Dashboard (CTRL - F5 on Chrome based browsers) and access your customers. If you are still seeing this error message, please reply to this email and a ticket will be created for you.
Posted Dec 12, 2024 - 11:34 PST
Update
We are continuing to investigate this issue.
Posted Dec 12, 2024 - 11:32 PST
Update
We are continuing to investigate this challenge. We have isolated this to just Tenant that use our Vault. All other Customers with ITGlue or Hudu integrations do not seem to be affected.
This is the top priority for our team to get resolved.
Posted Dec 12, 2024 - 11:25 PST
Investigating
We are seeing reports of an error message banner appearing when attempting to access the Customer List on the Dashboard.
"Invalid `prisma.$executeRaw()` invocation: Authentication failed against database server at ..........etc."
Our team has already begun the investigation and we'll update you ASAP on the resolution/fix.
Posted Dec 12, 2024 - 11:02 PST
This incident affected: US (Web Dashboard, Database Services).